Lowes tonight, I cant freakin believe this

[Dzone]

I bought a big deep freezer at Lowes last night. I got it out of the box and it had a big dent in it. So tonight I take it back to exchange it. I tell the girl I could use some help unloading the dented one out of my truck. Theres even a picture on the box telling you to only lift with 2 people. She calls a guy named Juan to help.. Juan shows up in his red Lowes vest, helps me unload it and I tell him thank you very much. Now he brings the new freezer to the register and I say "Can you give me a hand loading that back into my truck?". Juan says "I suppose" with an obvious irritated attitude. I say "What do you mean I suppose?" Juan says "Well, I have already helped you once!!!!" I mean he is pissed. I look at him and said "Just go, I will load it by myself"..then suddenly Juan starts going off "What do you expect me to say "Oh please oh please let me load this freezer for you" Im standing there in shock. . I said Yes, thats exactly what I expect you to say" lol He is standing there yelling and throwing his arms all over. I now realize I am dealing with a lunatic.

I point away and say "get the hell out of here NOW!" He is walking away yelling. I look at the girl working there and said "Holy crap, did that really happen?" She said "Thats so out of character for him. He is a department manager" I said "damn, I must have interrupted his break and he is pissed"

I went out and another customer sees me loading it and helps me load it into my truck. Then I went back in and talk to the store manager and told him what happened and that I spend thousands at Lowes every year and I cant believe how shitty their service is...lol...He said thanks for telling me , I will deal with it. Now Im not one to complain, but that was just way over the top. Ive never seen anything like that...If that was my business and I had an employee acting like Juan, I would want to know. That dude has redefined poor customer service, which seems to a thing of the past in our culture...

[guns01]

Re: Lowes tonight, I cant freakin believe this

you are a much calmer individual than i am man. hell my wife would have probably romper stompered on him. what would have been funny if you would have let him finish and then told him, uh yeah it's kind of your job to help people more than once lmao

[gusto77]

Re: Lowes tonight, I cant freakin believe this

Yeh I would have gone to jail

[animal87]

Re: Lowes tonight, I cant freakin believe this

I used to work at lowes unloading trucks. He should have said "please let me help you" thats exactly what he is supposed to do there or at any job. I don understand when people dont want to work.

[mtnmedic]

Re: Lowes tonight, I cant freakin believe this

What an a$$hole. guess Juan would rather be in a field pickin' vegetables ?

[BABY1]

Re: Lowes tonight, I cant freakin believe this

Juan an ass!!!! If there is anything I hate is piss poor attitudes and bad cs! I would have actually been the ***** and Fuzo telling me to be quiet. It's because you work with people dzone and you cant imagine treating them that way. First the lawnmower now a freezer, wth? Hey how is that by the way?lol

[Dzone]

Re: Lowes tonight, I cant freakin believe this

Juan an ass!!!! If there is anything I hate is piss poor attitudes and bad cs! I would have actually been the ***** and Fuzo telling me to be quiet. It's because you work with people dzone and you cant imagine treating them that way. First the lawnmower now a freezer, wth? Hey how is that by the way?lol

LOL...oh the lawnmower...It doesnt start at all after I got it back from the repair shop. It worked for a day and my rotator cuff is in pain from pulling on that chord trying to get it to start.. Oh well. Time to buy a new mower, but not at Lowes lol...plus, I now know I need a mower with an electric starter and not a damn pull chord lol

[Dzone]

Re: Lowes tonight, I cant freakin believe this

Its really weird when something like that happens. Its a surreal experience, like "I cannot believe this is happening, Im standing there in Lowes yelling at the top of my lungs at the guy to get the hell away from me. I honestly felt like any minute it could have erupted into a physical confrontation. At one point, Juan put both his hands behind his back and I thought wtf? Im thinking if this guy comes toward me Im going to have no choice but to punch him. Absolutely insane. I really think I want to call the Lowes corporate office. Oh I forgot, at one point Juan even screamed "Lets just give you a refund!" I said "No, I want this freezer!" ...damn I wish I had a video of that...not to mention he was a scrawny dude, I probably outweighed him by 75 lbs.
I am still sitting here baffled at why he acted that way. I was in no way grumpy at all about returning the freezer. I was friendly as always and suddenly this guy goes nuts when I ask for help. smh wow.

[guns01]

Re: Lowes tonight, I cant freakin believe this

Its really weird when something like that happens. Its a surreal experience, like "I cannot believe this is happening, Im standing there in Lowes yelling at the top of my lungs at the guy to get the hell away from me. I honestly felt like any minute it could have erupted into a physical confrontation. At one point, Juan put both his hands behind his back and I thought wtf? Im thinking if this guy comes toward me Im going to have no choice but to punch him. Absolutely insane. I really think I want to call the Lowes corporate office. Oh I forgot, at one point Juan even screamed "Lets just give you a refund!" I said "No, I want this freezer!" ...damn I wish I had a video of that...not to mention he was a scrawny dude, I probably outweighed him by 75 lbs.
I am still sitting here baffled at why he acted that way. I was in no way grumpy at all about returning the freezer. I was friendly as always and suddenly this guy goes nuts when I ask for help. smh wow.

report them to corporate dzone. they are their for your customer service and no one should take their attitudes and problems to work. their are tons of people out that right now that would kill to have a job and cant get one, yet you had to deal with that nonsense. i would def make sure he was disciplined to the fullest extent

[apbt549]

Re: Lowes tonight, I cant freakin believe this

damn bro I cant believe that.. what a douch bag.. I would have done the same thing told him to get the hell away from me dick......

I would call corporate...

[smalls1]

Re: Lowes tonight, I cant freakin believe this

Wow my BP is sky high after reading that... You are a better man than me.

[jandkk24]

Re: Lowes tonight, I cant freakin believe this

Yeah man wtf. Yeah i expect you to help. Its your fucking job.

[jipped genes]

Re: Lowes tonight, I cant freakin believe this

don't work a service type job if you don't like the "service" part.

that is extremely bad.

i get irritated when i ask for help at a store or restaurant and get an eye roll or a sigh. but never had anyone go crazy like that

[Gsxr08]

Re: Lowes tonight, I cant freakin believe this

I worked at lowes for 5 years in shipping and receiving. I strongly recommend Home Depot guys. They're a better company and actually carry better products and customer service

[guns01]

Re: Lowes tonight, I cant freakin believe this

I worked at lowes for 5 years in shipping and receiving. I strongly recommend Home Depot guys. They're a better company and actually carry better products and customer service

no way man, i boycott the depot ever since the american flag incident. i will only go there if i absolutely have to in an emergency